Customer service center

Our secure extranet service provides 24/7 access to helpful support, information and tools.

Technical support

We're always here for you. Contact us right now.

Customer training

Knowledgeable product trainers for specific platforms or entire product series.

Product documentation

User documents, software guides and maintenance manuals available online or in print.

Additional information

Ciena recently completed its acquisition of World Wide Packets. For more information on WWP's support and training, visit the following links: